...

FAQ

—SMALL SCULPTURES: PROCESSING TIME IS 1 TO 3 BUSINESS DAYS, WITH EXPRESS SHIPPING TAKING APPROXIMATELY 7 BUSINESS DAYS. IF THE ITEM IS NOT IN STOCK, MANUFACTURING MAY TAKE 7 TO 10 BUSINESS DAYS.

—LARGE SCULPTURES: IF THE ITEM IS NOT IN STOCK, MANUFACTURING MAY TAKE UP TO 15 BUSINESS DAYS. DUE TO OUR WORKLOAD, STANDARD SHIPPING TYPICALLY TAKES 30 TO 45 BUSINESS DAYS. CUSTOMERS MAY REQUEST EXPRESS SHIPPING AT AN ADDITIONAL COST.

WE ACCEPT RETURNS EXCLUSIVELY FOR SCULPTURES. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MUST CONTACT US WITHIN 72 HOURS OF RECEIVING THE ITEM. RETURNS ARE NOT ACCEPTED BEYOND THIS TIMEFRAME. THE COST OF RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER.

WE WANT YOU TO FEEL CONFIDENT IN YOUR PURCHASE! IF YOU CHANGE YOUR MIND OR MADE A MISTAKE, YOU CAN CANCEL YOUR ORDER WITHIN 48 HOURS FOR A FULL REFUND—NO QUESTIONS ASKED.

AFTER THIS PERIOD, WE DO NOT OFFER REFUNDS, BUT WE DO ACCEPT RETURNS FOR SCULPTURES WITHIN 7 DAYS OF RECEIVING YOUR ORDER.

IF YOU HAVE ANY CONCERNS, FEEL FREE TO REACH OUT—WE’RE HAPPY TO HELP!

FOR ANY QUESTIONS OR CONCERNS, PLEASE REACH OUT TO US AT:

[email protected]
OR
[email protected]
OR
WHATSAPP: +212-620-98-1703

WE ENGAGE THIRD-PARTY SERVICES FOR PAYMENT PROCESSING, ORDER FULFILLMENT, AND SERVICE IMPROVEMENTS. THESE PROVIDERS ONLY ACCESS PERSONAL INFORMATION AS NECESSARY TO PERFORM THEIR SERVICES. WE DO NOT SELL OR SHARE PERSONAL DATA FOR MARKETING PURPOSES.

WE IMPLEMENT STRINGENT SECURITY MEASURES TO SAFEGUARD YOUR PERSONAL DATA FROM UNAUTHORIZED ACCESS OR DISCLOSURE. PAYMENT TRANSACTIONS ARE PROCESSED SECURELY BY OUR MAIN PAYMENT PROVIDER -PAYPAL-, AND WE DO NOT STORE PAYMENT DETAILS ON OUR SERVERS.

Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.