Frequently Asked Questions
WHY OUR PRICES ARE A BIT HIGHER
Our sculptures are made from heavier, distinctive scrap metal parts, which means they weigh more and come with higher shipping costs. Browse around, and you might find something similar, but nothing quite like ours.
SMALL SCULPTURES
WHAT ARE THE PROCESSING AND SHIPPING TIMES?
Processing time is 1 to 3 business days, with express shipping taking approximately 7 business days.
If the item is not in stock, manufacturing may take 7 to 10 business days before shipping. Each sculpture is carefully inspected, packaged securely, and shipped with full tracking details.
If the item is not in stock, manufacturing may take 7 to 10 business days before shipping. Each sculpture is carefully inspected, packaged securely, and shipped with full tracking details.
LARGE SCULPTURES
WHAT ARE THE PROCESSING AND SHIPPING TIMES?
If the item is not in stock, manufacturing may take up to 15 business days.
Due to the size and weight, standard shipping typically takes 30 to 45 business days.
We also offer **express air freight** upon request — contact us for a quote if you’d like faster delivery.
Due to the size and weight, standard shipping typically takes 30 to 45 business days.
We also offer **express air freight** upon request — contact us for a quote if you’d like faster delivery.
HOW ARE LARGE SCULPTURES PACKAGED?
Every large sculpture is protected inside a custom-built wooden crate lined with impact-absorbing materials to ensure it arrives safely, no matter the distance.
CAN I REQUEST EXPRESS SHIPPING?
Yes! Express shipping can be arranged upon request for an additional cost. Please contact us before placing your order to confirm availability and pricing.
RETURNS & REFUNDS
WHAT IS YOUR RETURN POLICY?
We accept returns. If you are not satisfied with your purchase, you must contact us within 7 days of receiving the item. Returns are not accepted beyond this timeframe. The cost of return shipping is the responsibility of the customer.
DO YOU OFFER REFUNDS?
We want you to feel confident in your purchase! If you change your mind or made a mistake, you can cancel your order within 48 hours for a full refund—no questions asked.
After this period, we do not offer refunds, but we do accept returns within 7 days of receiving your order.
If you have any concerns, feel free to reach out—we’re happy to help!
After this period, we do not offer refunds, but we do accept returns within 7 days of receiving your order.
If you have any concerns, feel free to reach out—we’re happy to help!
CONTACT & SUPPORT
HOW CAN I CONTACT YOU FOR FURTHER INQUIRIES?
For any questions or concerns, please reach out to us at:
animals.statue@gmail.com
contact@steeltoart.com
WhatsApp: +212-600-500-014
animals.statue@gmail.com
contact@steeltoart.com
WhatsApp: +212-600-500-014
DO YOU SHARE CUSTOMER INFORMATION WITH THIRD PARTIES?
We engage third-party services for payment processing, order fulfillment, and service improvements. These providers only access personal information as necessary to perform their services. We do not sell or share personal data for marketing purposes.
HOW IS MY PERSONAL INFORMATION PROTECTED?
We implement stringent security measures to safeguard your personal data from unauthorized access or disclosure. Payment transactions are processed securely by our main provider, PayPal. We do not store payment details on our servers.
